Frequently Asked Questions

Everything you need to know about orders, delivery, returns, and our products.

Yes — we offer free shipping on orders above Rs 2,999. Shipping charges (if any) are shown at checkout.


Returns or exchanges are accepted within 24–48 hours of delivery.

The product must be unused, unopened, and in original packaging.

To process a return, we require order details and clear product images or an unboxing video.

You can reach us easily via:

WhatsApp for quick assistance
Email for detailed queries
The Contact Us form on our website

Our support team responds during working hours and is always happy to help.

Yes. English Care products are developed for regular personal and hygiene care.

For individuals with sensitive skin or specific concerns, we recommend doing a patch test and following the usage instructions provided on the product label.

Orders are usually processed within 24–48 hours.

Delivery timelines vary by city but typically range between 2 to 5 working days after dispatch.

Yes. We support bulk and corporate orders.

Please contact our team with product details, required quantities, and delivery location, and we will assist you with availability and pricing.

Still have questions? Message us and we’ll help you quickly.