Shipping policy

🛫 Shipping Policy — English Care

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Once your order is placed and confirmed, you will receive an order confirmation email with details and tracking information (if applicable).

2. Shipping Charges

  • ✔️ Free Shipping on all orders above ₨2,999.

  • For orders below this amount, standard shipping charges will apply at checkout (based on delivery area and weight).

3. Delivery Time

  • Orders are typically delivered within 3–7 business days after processing.

  • Delivery timelines may vary depending on the destination city and courier service efficiency.

4. Delivery Locations

  • We currently ship within Pakistan.

  • For international shipping, please contact our customer support team for availability and charges.

5. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number via email/SMS (if provided).

  • You can track your shipment using the courier partner’s website or through your account on our store.

6. Delivery Issues

If you experience delays, wrong delivery, or missing items:

  • Please contact our customer support team immediately with your order number and details of the issue.

  • We’ll assist you in coordinating with the courier service to resolve the issue.

7. Return & Exchange Related to Shipping

  • Returns due to delivery issues (damaged, wrong item received, missing items) must be reported within 24 hours of delivery.

  • An unboxing video is required as proof for all delivery-related issues.

  • If the issue is verified as our fault, return shipping is covered by us.

8. Contact Information

If you have questions about your shipment, contact us:

  • 📧 Email: digital.englishcare@gmail.com

  • 📞 Customer Support: +92 321 3897516