1. Order Processing
- Once your order is placed and confirmed, you will receive an order confirmation email with details and tracking information (if applicable).
2. Shipping Charges
Free Shipping on all orders above ₨2,999.
For orders below this amount, standard shipping charges will apply at checkout (based on delivery area and weight).
3. Delivery Time
Orders are typically delivered within the following timeframes, depending on the delivery destination:
- Within the Same City: 2–3 working days.
- From One City to Another: 3–5 working days.
- Tier 3 Areas and Remote Locations: 5–7 working days.
4. Delivery Locations
We currently ship within Pakistan.
For international shipping, please contact our customer support team for availability and charges.
5. Track Your Order
Once your order has been dispatched, you will receive a tracking number via email or SMS, provided your contact details have been shared.
6. Delivery Issues
If you experience a delivery delay, receive an incorrect item, or find any items missing from your order:
Please contact our customer support team as soon as possible with your order number and a clear description of the issue.
Our team will assist you in resolving the issue and, where necessary, coordinate with the courier service to ensure a smooth resolution.
7. Return & Exchange Related to Shipping
Returns due to delivery issues (damaged, wrong item received, missing items) must be reported within 24 hours of delivery.
An unboxing video is required as proof for all delivery-related issues.
If the issue is verified as our fault, return shipping is covered by us.