Privacy Policy

We are committed to protecting your personal data through secure systems, responsible practices, and complete transparency, so you can engage with confidence and peace of mind.

English Care • Privacy

Privacy Policy

Last updated February 1, 2026

We respect your privacy. We collect only what’s needed to process orders, improve service, and provide support.

Data protection
We use reasonable safeguards to protect your information.
Limited sharing
We share only with services needed for delivery, payments, and support.
Your choices
You can request updates or ask questions about your data anytime.

This Privacy Policy explains how English Care collects, uses, stores, and shares your information when you visit our website or place an order.

Information we collect

Data

When you use our website or place an order, we may collect the following information:

  • Personal details: name, phone number, email address
  • Order details: items purchased, order notes, delivery preferences
  • Delivery information: shipping address and city
  • Customer support: messages you send us through email/WhatsApp/contact forms

We may also collect limited technical data such as device type, browser type, and pages visited for performance and security purposes.

How we use your information

Purpose

We use your information only for legitimate business needs such as:

  • Processing orders and completing checkout
  • Shipping and delivery coordination with courier partners
  • Order confirmations, updates, and customer support responses
  • Preventing fraud, abuse, and suspicious activity
  • Improving website experience, service quality, and customer satisfaction

We do not use your information for unlawful purposes.

Payments & sensitive information

Payments

Payments on our website are processed through trusted third-party payment providers (where applicable). English Care does not store full payment card details on its own servers.

Please note: For your security, do not share sensitive payment information via email, WhatsApp, or social media messages.

If you suspect unauthorized activity, contact us immediately at +92 321 3897516 or digital.englishcare@gmail.com.

Sharing of information

Sharing

We may share your information only with third parties required to run our store and fulfill your order, such as:

  • Courier and delivery partners (for shipping)
  • Payment processors (for payment handling)
  • Store service providers / Shopify apps (for essential store operations)

We share only what is necessary. We do not sell personal information as a business model.

Cookies & analytics

Cookies

We may use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember preferences and improve your shopping experience
  • Understand visitor activity and improve website performance

You can control cookies through your browser settings. Disabling cookies may affect some site features.

Marketing messages

Messaging

If you contact us or place an order, we may send order-related messages such as confirmations, dispatch updates, and support responses.

We do not send unnecessary spam. If you ever wish to stop receiving non-essential communications, you can request it by contacting us.

Data security

Security

We take reasonable steps to protect your personal information and prevent unauthorized access, misuse, or disclosure.

However, no online service can guarantee complete security. We recommend that you keep your devices secure and avoid sharing account or order details publicly.

Your rights & choices

Control

You may request to:

  • Update or correct your personal information
  • Ask questions about how we handle your data
  • Request support related to privacy concerns

For privacy-related requests, contact:

Phone: +92 321 3897516

Email: digital.englishcare@gmail.com

Location: Karachi, Pakistan

Third-party links

Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any external websites you visit.

Policy updates

Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or service changes.

The “Last updated” date will be revised accordingly. Continued use of the website after updates means you accept the updated policy.

By using our website, you agree to this Privacy Policy. If we update this policy, the “Last updated” date will change accordingly.